Refund & Return Policy
Refund & Return Policy
Last updated: January 1, 2026
Because our products are digital downloads delivered instantly, all sales are generally final once the file has been made available.
When refunds may be issued
- Duplicate accidental purchases of the same title
- Technical delivery failures we cannot resolve
- Unauthorized transactions reported promptly
How to request help
Contact us within 7 days of purchase at finance.heroeswriters@hereoswriters.com with your order details. We typically respond within 1 business day.
Memberships
For VIP Membership cancellations, see our Membership Cancellation page.